Support shouldn't be something that happens every once in a while.
From comprehensive installation services to parts availability to speedy support response time, SolidFire Active Support is with you the moment you become a SolidFire customer and deploy your first SolidFire cluster.
The 4 elements of SolidFire Active Support:
We monitor and alert you as soon as a problem is present
24/7/365 Worldwide Availability
International support offerings with up to 4 hour break-fix
Expert Tier/Level 3 Support Engineers
No entry level support personnel
Active Cloud Monitoring (available soon in Beta)
Real-time health diagnostics & historical trending at the cluster, node, account & volume level